If you have any questions or complaints about the goods, please contact us. You can telephone us at 07525 164805 or write to us at info@tawriverdairy.co.uk or Taw River Dairy, Westacre Farm, Sampford Cortenay, Devon EX20 2SE, United Kingdom.
Your Right To End The Contract
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
If what you have bought is damaged or misdescribed you may have a legal right to end the contract or to get the goods replaced or to get some or all of your money back
If you have just changed your mind about the goods. You may be able to get a refund if you are within the cooling-off period for non-perishable goods, but this may be subject to certain conditions and deductions and you will have to pay the costs of return of any goods.
As most of our goods contain fresh and perishable food, you may not be entitled to the “normal” right to change your mind within 14 days after the day you receive them (such right as set out in the Consumer Contracts Regulations 2013). One of the reasons for this is because the food is likely to have a best before date within only a few days of delivery of the goods. If you have purchased goods that are not fresh and perishable foods (for example, a tea towel), then you will be entitled to change your mind within 14 days, return the item to us (which you must organise) and receive a refund. These rights are explained in more detail in these terms.
You have 14 days after the day you (or someone you nominate) receives the goods unless your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation.
A contract for goods is completed when the goods are delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a reasonable compensation for the net costs we will incur as a result of your ending the contract which may be up to 100% of the price.
To end the contract with us, please let us know by doing one of the following:
Call us on 07525 164805 or email us at info@tawriverdairy.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You can return the goods in person to our farm or arrange for them to be delivered back to us. Please call us on 07525 164805 or email us at info@tawriverdairy.co.uk. If you are exercising your right to change your mind about non-perishable goods you must send off the goods within 14 days of telling us you wish to end the contract.
We will refund you the price you paid for the goods by the method you used for payment.
If you are exercising your right to change your mind for non-perishable goods we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
We will make any refunds due to you as soon as practically possible. If you are exercising your right to change your mind for non-perishable goods then if we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
Our Rights To End The Contract
We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
You do not make any payment to us when it is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address; and/or
You do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
You must compensate us if you break the contract. If we end the contract in the situations set out we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract which may be up to 100% of the price.
We may withdraw the goods. We may at any time withdraw certain goods for sale, and we will use our best efforts to ensure our website it up-to-date.