These are the terms and conditions on which we supply goods to you through our website.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or you have any questions or queries relating to them, please do not hesitate to contact us on 07525 164805 or email us at info@tawriverdairy.co.uk.
We are Taw River Dairy. Our registered office is at Westacre Farm, Sampford Courtenay, Okehampton, Devon, EX20 2SE, United Kingdom. Our registered VAT number is 292409392
You can contact us by telephoning our team at 07525 164805 or by writing to us at info@tawriverdairy.co.uk or at Westacre Farm, Sampford Courtenay, Okehampton, Devon, EX20 2SE, United Kingdom.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
Our Contract With You
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our Goods
The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods and food itself varies in colour, size and quality. Your goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our goods are mainly food products and some are cut by hand, all sizes, weights and colours indicated on our website are approximations only unless we state otherwise.
The packaging of our goods may vary from that shown on images on our website.
Whilst we may provide general advice, recipes and instructions relating to our goods, any advice, recipes and instructions provided by us relating to our goods have been produced in order to help you in using the goods and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instructions provided to you on our website or in conjunction with any of our goods.
You are responsible for opening and inspecting the goods upon delivery and then storing them correctly (for example, in the fridge). We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our goods. You are required to contact us within 14 days of receiving the goods to make us aware of any problems with the items delivered.
Your Rights To Make Changes
If you wish to make a change to the goods you have ordered please contact us as soon as possible.
We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may change the goods to reflect changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements. These changes will not affect your use of the goods.
Consumer Discount Code
From time to time, we may make promotional codes available that can be redeemed online during the check-out process by entering the code into the relevant box. We may make these codes available via the Website, by email, telephone, social media or through a third party.
Discount code is not valid in conjunction with any other voucher code or offer, unless otherwise stated.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed via the website.
We reserve the right to decline orders where, in our opinion, a promotion code is invalid.
Promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time.
Only one voucher code can be used per order, per person.
In the event of product returns, refunds will be given for the value of the original purchase, ie: with applied discount. Not at the RRP of the item.
The availability and use of Promotional Codes may also be subject to additional terms and conditions which we will make available to you at the time of the promotion.
We reserve the right to change these Terms and Conditions at any time.
How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact us info@tawriverdairy.co.uk or call 07525 164805